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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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신보영

June 12, 2025

5  out of  5
rating by 신보영
"자세히 설명해주시고 많은 질문에도 항상 웃는 얼굴로 상냥하게 대답해 주시네요. 채민아 에이전트님 매우만족입니다. 또 가입하고 주변인도 추천해 주겠습니다. 정말 감사합니다."
We responded:
"안녕하세요 신보영 님, 따뜻한 말씀 감사합니다. 저희 팀원 채민아 님을 귀사의 비즈니스 담당자로 적극 추천합니다. 소중한 후기와 피드백에 진심으로 감사드립니다."
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1 Tomahawk

June 12, 2025

5  out of  5
rating by 1 Tomahawk
"장은영(Ann Chang) 선생님 덕분에 자동차 보험을 경쟁사 대비 저렴한 보험료로 넓은 커버리를 받을 수 있었습니다. 인터넷 보험보다 좋고 혹시라도 문제 생겼을때 전화달라고 하시니 마음이 든든하네요."
We responded:
" 솔직한 피드백 감사합니다. 이렇게 좋은 후기를 남겨주셔서 정말 기쁩니다. 저희 매니저인 앤 창 님께서 경쟁력 있는 보험 견적을 제시해 주셔서 정말 기쁩니다."
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Joy Park

June 11, 2025

5  out of  5
rating by Joy Park
"항상 친절하고 신속하게 잘 해주셔서 정말 추천합니다 크리스틴 매니저님 감사합니다!"
We responded:
"안녕하세요, 조이 파크 님. 소중한 시간을 내어 긍정적인 후기를 남겨주셔서 감사합니다. 저희 팀원 크리스틴 님께서 신속하고 훌륭한 서비스를 제공해 주셔서 정말 기쁩니다."
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Agnes An

June 9, 2025

1  out of  5
rating by Agnes An
"Edit: They asked me to call for a "resolution" but nothing was fixed. They even tried to argue that $6,000 in dwelling coverage for a townhome makes sense—which is completely false. State Farm issued a homeowners policy with only $6,000 in dwelling coverage, despite my clear request for $140,000 for a townhome valued over $530,000. $6,000 doesn’t cover any inhabitable structure. I flagged the discrepancy before the policy was finalized and was told everything was fine. This was not a misunderstanding—I explicitly questioned the figure, and their agent assured me the coverage was correct. They later admitted the error and underinsurance but offered no resolution—only suggesting I reinstate my prior policy, which was no longer available. I confirmed proper coverage before canceling my previous insurance, yet was left severely underinsured. To make matters worse, the corrected premium jumped from $500 to over $1,600/year—more than triple the original quote. This was a clear case of negligence that left me financially exposed. Be cautious when dealing with this agency."
We responded:
"Hello Agnes An. Thank you for sharing your feedback with us. We regret to hear that our service did not meet the high standards that most of our clients have come to expect. At your earliest convenience, please give our Duluth office a call at 678-417-7078 so we can discuss your case in greater detail and work toward a resolution. My management team is available and looking forward to your call to better assist you."
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James Wu

May 16, 2025

5  out of  5
rating by James Wu
"非常高兴分享我对 Amy Park State Farm Insurance 以及他们杰出员工 Lily Yang 的赞赏。Lily Yang 的专业知识和细致入微的服务给我留下了深刻的印象。她耐心倾听我的需求,清晰地解释了各种保险选项,并根据我的具体情况提出了最合适的建议。她没有丝毫的推销意味,而是真正站在客户的角度考虑问题,这让我感到非常安心我对 Amy Park State Farm Insurance 的服务非常满意,尤其是 Lily Yang 的专业、耐心和以客户为中心的服务态度,更是让我印象深刻。我强烈推荐 Amy Park State Farm Insurance 给任何有保险需求的人,并且特别推荐大家联系 Lily Yang,相信她一定会为您提供最优质的服务! 谢谢 Lily Yang!感谢 Amy Park State Farm Insurance 拥有如此优秀的员工!"
We responded:
"Hello James Wu. 感謝您抽出時間給予我們寶貴的回饋和正面的評價。我們很幸運有像 Lily Yang 這樣的團隊成員來詳細解釋我們提供的保險產品並為我們的客戶提供卓越的服務。再次感謝您的時間和業務!"
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이슬이

May 16, 2025

5  out of  5
rating by 이슬이
"미국 최고의 보험회사를 가입하게 도와주신 박화실보험 대표님이하 채민아 님에게 감사의 말씀드리겠습니다. 싼타페 차량을 구입하는 과정에서 보장범위 특약과 긴급출동 서비스에대해 자세한 설명을 해주셔서 가입하는데 많은 도움이 되었습니다. 추후 차량3대가 더필요한데 그때 다시 도움주셨으면 좋겠습니다 ㅎㅎ 주위 다른분들에게도 적극 추천하겠습니다. 계속 발전하는 보험회사가 되길 바랍니다.^^"
We responded:
"Hello 이슬이. 정말 멋진 후기입니다! 저희 에이전시와 팀원인 채미나 씨가 전문성과 제품에 대한 자세한 설명으로 귀사의 비즈니스를 성사시켜 주셔서 정말 기쁩니다. 앞으로도 오랫동안 변함없는 높은 수준의 서비스를 제공해 드리고 싶습니다."
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DONGMAN IN

May 14, 2025

5  out of  5
rating by DONGMAN IN
"조지아에 지난달 이사를하면서 이쪽 저쪽 치이다가 우연찮게 좋은 보험사님을 만나서 일이 수월하게 진행이 되어서 안정된 집과 가게를 운영하게 됏습니다 너무 감사드립니다 Amy chang 정말 감사드립니다 일 처리가 아주 원할하면서 가격까지 저렴하게 잘 찾아주셔서.."
We responded:
"Hello Dongman In. 리뷰와 긍정적인 피드백 감사합니다. 저희 매니저인 앤 창 씨가 탁월한 고객 서비스와 함께 좋은 가격을 제공해 주셔서 정말 기쁩니다."
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Thankful Heart

May 7, 2025

5  out of  5
rating by Thankful Heart
"너무나 친절하게 도와주셔서 진심으로 감사드립니다 주위에 보험이 필요하신 분들에게 적극적으로 추천하겠습니다 크리스틴 김 선생님께 다시 한 번 깊이 감사드립니다"
We responded:
"Hello Thankful Heart. 리뷰 남겨주셔서 감사하고, 소중한 피드백도 소중하게 생각합니다. 저희 팀원이 고객님께 최고의 서비스를 제공해 주셔서 정말 기쁩니다."
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CJ Kim

March 25, 2025

5  out of  5
rating by CJ Kim
"Agent Halfmoon is so professional and courteous."
We responded:
"Hello CJ Kim. Thank you for the review! We're beyond excited to know our team member Hafmoon provided professional service. We greatly appreciate your time and business."
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jinpei li

February 13, 2025

5  out of  5
rating by jinpei li
"非常好!衷心感谢!"
We responded:
"Hello Jinpei Li. Thank you for the review!"
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서연화

February 7, 2025

5  out of  5
rating by 서연화
"친절한 설명 너무 고마웠습니다!!!"
We responded:
"Hello 서연화. Thank you for the review!"
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kye Chung

January 31, 2025

5  out of  5
rating by kye Chung
"보험가입을 친절하게 잘 도와주셨어요"
We responded:
"Hello Kye Chung. 리뷰를 남겨주셔서 감사합니다! 귀하의 의견에 진심으로 감사드립니다. State Farm 가족이 되신 것을 환영합니다."
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Hun Lim

January 30, 2025

5  out of  5
rating by Hun Lim
"Very friendly, and good service."
We responded:
"Hello Hun Lim. Thank you for the review! We'll do our best to continue the same level of exceptional service."
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Chaehun Lee

December 2, 2024

5  out of  5
rating by Chaehun Lee
"조지아에 도착 한 후 최대한 빨리 자동차 보험을 들어야 했기 때문에 이곳 저곳을 검색 하던 중에 박화실 보험이 평점이 높은걸 확인 하고 방문했습니다. 저를 담당해 주신 Mina Chae님 께서 저에게 가장 적당한 보험견적을 친절하게 알아봐 주셨고 최대한 할인을 많이 받을 수 있게 이것 저것 자세히 설명해 주시면서 적용 해주셨습니다. 그 결과 다른 곳에서 견적 한 비용보다 훨씬 저렴하게 자동차 보험에 가입 할 수 있었습니다. 다시 한번 Mina Chae님께 감사드립니다. 조지아에 처음 오시면 박화실 보험에 방문 하시는 것을 적극 추천합니다."
We responded:
"Hello Chaehun. Thank for the kind words! We're beyond excited to know our team member Mina was able to provide you a competitive rate with exceptional service. Thank you for your time and business!"
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Q 1

November 18, 2024

5  out of  5
rating by Q 1
"A++++"
We responded:
"Hello Q. Thank you for the review!"
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권태영

August 14, 2024

5  out of  5
rating by 권태영
"아주아주 친절하게 안내해주시고 좋았습니다! 안전운전 하겠습니다. 감사합니다."
We responded:
"Hello 권태영. 친절한 말씀과 긍정적인 피드백에 감사드립니다. 귀하의 시간과 노력에 진심으로 감사드립니다."
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Peter Wontae Park

August 8, 2024

5  out of  5
rating by Peter Wontae Park
"Very diligent and fast response. Bilingual in English and Korean. So if you are a Korean, I highly recommend. Also, very nice!!!"
We responded:
"Hello Peter. Thank you for the kind words and positive feedback. Yes we're multilingual and very grateful for your recommendation!"
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Hyunkyu Han

July 10, 2024

5  out of  5
rating by Hyunkyu Han
"Mina Chae helped me to begin State Farm assurance and explained everything in detail. Thank you for your help!"
We responded:
"Hello Hyunkyu. We greatly appreciate your review and we're thrilled to know our team member Mina provided exceptional service!"
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Hong youn Kim

May 3, 2024

5  out of  5
rating by Hong youn Kim
"많은 에이전트들을 경험하면서 Katie Jun 과 같이 매사에 친절하시고 모든 일을 자신의 일처럼 정성스럽게 처리하시는 에이전트는 만나기 어려웠습니다. Ms. Jun은 어떤 성과 보다는 늘 고객의 입장에서 고객에게 최고의 보험료를 얻게 하시려고 최선을 다하시는 분이십니다."
We responded:
"Hello Hong Youn Kim. 리뷰와 긍정적인 피드백에 감사드립니다. 탁월한 고객 서비스를 제공하는 Katie Jun과 같은 팀원이 있다는 것은 행운입니다. 귀하의 시간과 업무에 감사드립니다!"
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hyunny K

April 27, 2024

5  out of  5
rating by hyunny K
"미국에 온 지 얼마 되지 않아서 자동차 보험 가입도 쉽지 않고, 부득이 보험료도 상당히 큰 금액으로 산출되어 어려움이 많았는데, 친절하시면서도 차분하게 그리고 전문적으로 각종 항목을 비교 설명해 주시면서 고객의 입장에서 가장 효율적이고 효과적인 설계를 도와 주신 Katie 님께 감사의 말씀드립니다. 저도 금융업에서 오랜 시간 종사하는 입장에서 고개가 끄덕여지는 멋진 상담이었습니다. 늘 건승하시기를 기원합니다."
We responded:
"친절한 말씀과 멋진 피드백 감사드립니다. 우리는 투명성을 믿고 고객에게 가능한 한 많은 세부 정보를 제공합니다. 우리 팀원 Katie가 탁월한 고객 서비스를 제공했다는 사실을 알게 되어 매우 기쁩니다. 귀하의 시간과 업무에 감사드립니다!"
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Gregory Lee

April 26, 2024

5  out of  5
rating by Gregory Lee
"My agent Katie I really appreciate your help and kindness while with State Farm. I know you can do nothing about premium increase for my autos. Except your company policy about price I will miss your service. Thanks for period I stayed."
We responded:
"Hello Gregory. Thank you for the positive feedback. We greatly appreciate your understanding of the current circumstances, and we're glad our team member Ms. Katie was able to retain your business. We'll do our best to provide the same quality of service for years to come."
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Steffie

April 21, 2024

1  out of  5
rating by Steffie
"If I could give a zero I would. This is the worst agent ever. Poor customer service. They do not communicate with you at all. Mina Chae is not knowledgeable at all. Mina has no idea as to what she is doing. Quentin has moved to another location on Buford Hwy, same agent, but he was no better. Amy Park sits back and don't seem to care how they operate as long as she gets her money."
We responded:
"Hello Stephanie. Thank you for the feedback. I've reviewed your account with our management team and noticed several communication attempts via emails, texts, and calls to you about your billing history these past several years. You can contact us during our normal business hours M-F 9AM to 5PM. I assure you my team is ready and available to service you."
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M Lee

February 28, 2024

5  out of  5
rating by M Lee
"Kristine Kim is the best, she always answers kindly and very professional!! And I spoke with Katie Jun yesterday, she is also very helpful and very professional!! Whenever I ask something, they always advise me kindly. Because of them, I don't want to leave statefarm insurance."
We responded:
"Hello M Lee. Thank you for the review and kind words! We're thrilled to know our team members, Kristine and Katie, provided prompt exceptional service. We'll do our best to maintian this level of service for many years to come."
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Qingsu Zhan

February 16, 2024

5  out of  5
rating by Qingsu Zhan
"Thank you so much Lulu Li for your help when I was in a car accident. She was very professional in guiding me on how to deal with it. Answered all my calls very quickly and told me what to do. Help me file a claim. Tell me how to fix the car. Get all the help. Makes me feel very warm when I encounter a car accident. Excellent 5 stars service"
We responded:
"Hello Qingsu. Wow, this is amazing! We're thrilled to know our team member LuLu provide prompt, exceptional service when the unexpected occur. Thank you for the feedback and we hope wellness for you. "
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John Waller

January 23, 2024

5  out of  5
rating by John Waller
"My wife and I have held homeowners insurance policies with Ms. Park at State Farm Insurance for several years, beginning with a property owned in Midtown Atlanta. Last year, we transferred our auto Insurance policies to State Farm with her as our agent after receiving very reasonable quotes. Recently, in January of 2024 we did the same with our local residential Homeowners Insurance. All of the associates in Ms. Park's office are cordial and completely professional. Notably, we have especially enjoyed the experience of working with Lily Yang, who is highly proficient in her work and follow through. It's refreshing and rare these days to work with associates who proactively do what they say they will do and follow up with you in a timely manner. Special thanks to Lily and to Ms. Park. I highly recommend Ms. Park's State Farm Insurance Agency. If you are looking for a new insurance agent, do yourself a favor and contact Ms. Park's office."
We responded:
"Hello John Waller. This is amazing and we're thrilled to know our team member, Lily, provided you exceptional service. Thank for taking time out of your day to provide this remarkable review of our agency."